Refund & Return Policy

This Return & Refund Policy applies to purchases made through Mixtico.shop.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, please contact us at mixticocompany@gmail.com. Returns are reviewed on a case-by-case basis. Please do not send any items back without first contacting us and receiving return instructions.

Items sent back without prior authorization will not be accepted.

You can always contact us for any return questions at mixticocompany@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care items
• Hazardous materials
• Flammable liquids or gases

Sale items and gift cards are also non-refundable and non-returnable.

If you have any questions regarding a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item (if eligible) and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that banks, credit card providers, and payment processors may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at mixticocompany@gmail.com.

Contact Information

Mixtico.shop

Email: mixticocompany@gmail.com

Website: https://mixtico.shop